Refund & Return Policy
BKK UAE SHOP
Last Updated: 18 September 2026
At BKK UAE SHOP, we aim to provide customers with quality Thai products and a reliable shopping experience.
Please review our Refund & Return Policy carefully before placing an order.
1. General Return Policy
All sales are final, except where an item is received broken or damaged, or where a return, refund, replacement, or other remedy is required under applicable UAE consumer protection laws.
We do not offer voluntary returns or refunds for:
Change of mind.
Incorrect product selection by the customer.
Personal preferences.
Products that are no longer wanted.
Products that have been opened or used without a qualifying defect or other legal entitlement.
This policy does not limit your statutory consumer rights.
2. Damaged or Broken Products
If you receive an item that is broken or damaged upon delivery, please contact our customer support team as soon as possible, preferably within 48 hours of receiving your order.
To help us investigate your request, please provide:
Your order number.
Clear photographs or videos showing the damage.
A brief description of the issue.
Photographs of the original packaging, where available.
Our team will review your request and contact you regarding the appropriate resolution.
The recommended 48-hour reporting period helps us investigate delivery damage and does not remove any rights available under applicable UAE law.
3. Refund Eligibility
A refund may be approved when:
An item arrives broken or damaged.
The reported issue is verified.
A refund is required under applicable consumer protection laws.
Other product defects, incorrect items, products that do not match their description, or applicable warranty issues will also be addressed in accordance with UAE consumer protection requirements.
Depending on the circumstances and applicable law, the resolution may include a refund, repair, or replacement.
4. No Exchange Policy
BKK UAE SHOP does not offer voluntary product exchanges.
Customers cannot exchange products because of personal preferences, change of mind, or incorrect selection.
This restriction does not apply where a replacement or another remedy is required under applicable UAE consumer protection laws.
5. Health, Beauty & Personal Care Products
For hygiene and safety reasons, we do not accept voluntary returns of opened or used cosmetics, skincare, haircare, fragrances, supplements, or personal care products.
However, defective, damaged, incorrectly supplied, or non-compliant products remain subject to applicable consumer protection rights.
Customers should discontinue use of any product suspected to be unsafe and contact our support team.
6. Refund Processing
Once a refund request has been reviewed and approved, we will notify you of the outcome.
Approved refunds will generally be processed through the original payment method, where possible.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment service provider.
7. Return Shipping Costs
If a return is required because of a verified product defect, delivery damage, or another issue for which BKK UAE SHOP is legally responsible, we will arrange the appropriate return procedure at no additional cost to the customer, where required by law.
Please contact our team before sending any product back.
8. Order Cancellation
Customers may request an order cancellation before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible through our standard process.
Any mandatory cancellation or refund rights under applicable law remain unaffected.
9. Consumer Rights
Nothing in this policy excludes or limits any mandatory rights or remedies available to customers under applicable UAE consumer protection laws.
10. Contact Us
For damaged items, refund requests, or order-related concerns, please contact our customer support team through our website.
Website: https://bkkuae.com
Please include your order number and a description of the issue to help us assist you efficiently.
BKK UAE SHOP – Your Satisfaction Matters.
