Shipping & Delivery Policy
BKK UAE SHOP
Last Updated: 18 September 2026
At BKK UAE SHOP, we are committed to providing a convenient and reliable delivery experience, bringing your favorite Thai products directly to your doorstep.
1. Delivery Coverage
We provide delivery services throughout the United Arab Emirates, covering all seven Emirates:
Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain
Delivery availability to certain remote areas may depend on courier coverage and accessibility.
2. Delivery Time
Our standard delivery timeframe is within 2 business days from order confirmation.
Delivery times may vary depending on:
Customer location.
Order confirmation time.
Courier availability.
Public holidays and non-working days.
Unexpected logistical circumstances.
We will make reasonable efforts to deliver orders within the stated timeframe and inform customers of significant delays.
3. Shipping Charges
Applicable delivery charges will be displayed during checkout before the customer confirms the order.
Any available free-shipping offers or promotional delivery discounts will be clearly communicated on our website.
4. Order Processing
Once your order has been successfully placed and confirmed, our team will begin preparing it for dispatch.
Customers will receive an order confirmation through the contact information provided during checkout.
We may contact you if additional information is required to complete your delivery.
5. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
Full name.
Mobile phone number.
Emirate and area.
Building, villa, or apartment details.
Any additional delivery instructions.
Incorrect or incomplete addresses may result in delivery delays.
Please contact us as soon as possible if you need to correct your delivery information.
6. Delivery Attempts
Our delivery partner may contact you to coordinate delivery.
If a delivery attempt is unsuccessful because the customer is unavailable or cannot be reached, the courier may arrange another delivery attempt.
Additional charges may apply for repeated delivery attempts caused by incorrect information or customer unavailability, where disclosed and agreed in advance.
7. Delayed Deliveries
Although we aim to deliver orders within 2 business days, occasional delays may occur due to circumstances beyond our reasonable control.
If your order is delayed, please contact our customer support team with your order number.
We will investigate the issue and provide an update.
Any rights or remedies arising from a failure to deliver within the agreed timeframe will be handled in accordance with applicable UAE law.
8. Damaged Items During Delivery
If your order arrives broken or damaged, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide your order number, photographs of the damaged item, and a brief explanation.
We will review the issue in accordance with our Refund & Return Policy and applicable consumer protection laws.
9. Order Tracking
Where tracking information is available, it may be shared with customers through email, SMS, or another communication channel.
For assistance with your order status, please contact our customer support team.
10. Contact Us
For delivery inquiries, shipping delays, or order-related assistance, please contact us through our website.
Website: https://bkkuae.com
Please include your order number when contacting our team.
BKK UAE SHOP – From Bangkok to Your Doorstep, Across the UAE.
